Revision as of 12:27, 14 January 2013

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Queue Management dashboard

Main Queue Setup

Main Queue Setup screen

General

Reset Time

At the specified time, the queue count will return to 0.

Maximum value for tickets/calls

If not 0, when tickets reach the specified number, the count returns to 0.

Alert if maximum users waiting are reached

Alerts the users using QM Pad that the specified limit was reached.

Allow ticket tolerance

Allows recalling a cancelled ticket X tickets behind, being X the specified value. This is used in cases where someone already has a ticket but left and then arrives late. If that person arrives within X tolerance, it can be recalled.

Time in seconds to consider ticket cancelled

If the time between calls from a single desk is shorter than the specified time, the ticket will be considered cancelled. This is a feature suitable for cases where the desks call tickets from a button and not a QM Pad, since it's not possible to manually mark a ticket as answered from a button.

Calling Sound

Specify the sound that is played when a ticket is called.

Communications

Player Port

In case the player port had to be changed it must be updated here so that the Queue Management system can update the player with the ticket calls.

Queue Port

This port is the one where all ticket systems will connect, like QM Pads and ticket dispensers.

Services/Desks

Services/Desks screen

Services

Configure here the services that will be provided. In the event of a multiple monitor setup, it's possible to specify in which screens will each service be available.

Attendance Desks

Desks can be configured the same way as Services, with a title and a description as well as specify the monitor it will be enabled on.

Desk priority level

Different priorities can be given to each service. A service with a higher priority will always be called first than another one with a lower priority, even if the ticket was taken earlier. Services with the same priority will be called by the regular ticket order.

It's also possible to fully disable a service in a given desk.

Users

Users screen

Users are used with the QM Pad. Each person can have a login to use the QM Pad and permissions can be configured for each of them. These users will also be able to login in the Queue Management Statistics

Name

The username

Password

The login password

Block IP address

Allow a user to login only in a given IP address

Allow manual call

If enabled, the user will be able to manually select a ticket from the list to call.

Allow user to change service

Allows the user to change the services he's answering to, within the ones he's allowed to answer by the permissions. Otherwise the user will answer all the services he's allowed to.

Permissions

Tells which services the user is allowed to answer.

Ticket Dispenser

Ticket Dispenser screen

Here will be a list of all the ticket dispensers in the setup.

To find a new ticket dispenser use the Search button.

Caller Buttons

Add Caller Buttons screen

Configure

Import/Export

Statistics

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