Queue Management/Setup
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Main Queue Setup
General
- Reset Time
- At the specified time, the queue count will return to 0.
- Maximum value for tickets/calls
- If not 0, when tickets reach the specified number, the count returns to 0.
- Alert if maximum users waiting are reached
- Alerts the users using QM Pad that the specified limit was reached.
- Allow ticket tolerance
- Allows recalling a cancelled ticket X tickets behind, being X the specified value. This is used in cases where someone already has a ticket but left and then arrives late. If that person arrives within X tolerance, it can be recalled.
- Time in seconds to consider ticket cancelled
- If the time between calls from a single desk is shorter than the specified time, the ticket will be considered cancelled. This is a feature suitable for cases where the desks call tickets from a button and not a QM Pad, since it's not possible to manually mark a ticket as answered from a button.
Calling Sound
Specify the sound that is played when a ticket is called.
Communications
- Player Port
- In case the player port had to be changed it must be updated here so that the Queue Management system can update the player with the ticket calls.
- Queue Port
- This port is the one where all ticket systems will connect, like QM Pads and ticket dispensers.
Services/Desks
Services
Configure here the services that will be provided. In the event of a multiple monitor setup, it's possible to specify in which screens will each service be available.
Set Limits
Allows one to set up to three different limits on each service. Limits can be set by time interval and/or by number of tickets. Each time a limit is reached, the ticket dispenser will no longer give tickets for that service.
Attendance Desks
Desks can be configured the same way as Services, with a title and a description as well as specify the monitor it will be enabled on.
Desk priority level
Different priorities can be given to each service. A service with a higher priority will always be called first than another one with a lower priority, even if the ticket was taken earlier. Services with the same priority will be called by the regular ticket order.
It's also possible to fully disable a service in a given desk.
Users
Users are used with the QM Pad. Each person can have a login to use the QM Pad and permissions can be configured for each of them. These users will also be able to login in the Queue Management Statistics
- Name
- The username
- Password
- The login password
- Block IP address
- Allow a user to login only in a given IP address
- Allow manual call
- If enabled, the user will be able to manually select a ticket from the list to call.
- Allow user to change service
- Allows the user to change the services he's answering to, within the ones he's allowed to answer by the permissions. Otherwise the user will answer all the services he's allowed to.
- Permissions
- Tells which services the user is allowed to answer.
Ticket Dispenser
Here will be a list of all the ticket dispensers in the setup.
To find a new ticket dispenser use the Search button. The dispensers found will appear in "Search dispensers (TCP/IP)" table. Then you can add them to your list of dispensers.
Once you've added your dispensers, you can configure them, clicking in "Setup" button. The setup menu will be different according to the kind of dispenser you want to setup. You can also change its network configurations, like its Name or IP according to your needs.
Touch Dispenser
Here you must configure your touch dispenser. This window can be divided in 4 sub-menus, "Header settings", "Layout settings", "Printer settings" and "Update dispenser".
Header Settings
This enables you to configure an header to your dispenser. Imported resources will appear in the "Gallery" list and can be added to the right list, "Header". After check the preview, save it.
Layout Settings
You can change text colour, font and background colour. This background colour is used whenever a background image isn't defined. In "Bottom text" you can write a message to the screen's bottom of the dispenser as well as an "Offline message". Add the services you want to appear on the screen. Here you can also create a tree of services, in other words, each service could have none or more services in it. Then you can change the layout of each button and the background image.
Printer Settings
To test the printer just click "Print test ticket". You can also configure a logo. Clicking "Logo setup" button will open Upload Logo window.
After make the connection with dispenser, you can upload an image to its printer, test it and set a margin. Press "Send to Printer" to upload the image and "Exit".
Then, you can also set a few more options. Add a "Bottom text", "Extra text", "Print service description", "Print waiting time" and "Print number of customers on front". If you want to work with a different printer, enable "Send as XML". Thus, FL system will communicate with the printer through a XML protocol.
Update Dispenser
Once you've set the dispenser's options, click "Update dispenser" to update it.
Button Dispenser
First you must "Initiate communications" with dispenser. Then, you can "Print sample" and "Setup Logo" like the Touch type dispenser (Printer Settings). Click "Initiate Test" to start testing dispenser's physical buttons. If everything is working properly, clicking the physical button in dispenser will make blink the corresponding number.
In "List of actions", you can set what action will be made when each button is pressed. For example, if you want button 1 and button 3 to print the same ticket, just set the same action.
You can also customize the text that will be printed on each ticket, like the Touch type dispenser (Printer Settings).
Caller Buttons
Configure the hardware buttons used for calling the tickets, being them CLU or CLA. The buttons need to be connected to the computer in the Serial Port and then specified in the communication port to which COM port it corresponds to.
To know which button corresponds to each input number, use the Start Test button and then press the button. The input number should blink.
After all buttons have been mapped, it's safe to set actions and assign the buttons to desks.
In the case of CLA, the buttons need to be manually registered. This is done by specifying which INput number is to be associated with the list of actions and specify the button code. The button code is a code in the back of the CLA buttons.
Import/Export
Import and export functionality is available in the top right corner of the window allowing to interchange configurations between Queue Management installations.
Statistics
Queue Management Statistics are available in a web page accessible by clicking the statistics icon or directly by the URL http://127.0.0.1:5701/scripts/gestao (local access).
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