Main Queue Setup

Main Queue Setup screen

General

Maximum value for tickets/calls: If not 0, when tickets reach the specified number, the count returns to 0.

Alert if maximum users waiting are reached: Alerts the users using QM Pad that the specified limit was reached.

Allow ticket tolerance: Allows recalling a cancelled ticket X tickets behind, being X the specified value. This is used in cases where someone already has a ticket but left and then arrives late. If that person arrives within X tolerance, it can be recalled.

Time in seconds to consider ticket cancelled: If the time between calls from a single desk is shorter than the specified time, the ticket will be considered cancelled. This is a feature suitable for cases where the desks call tickets from a button and not a QM Pad, since it's not possible to manually mark a ticket as answered from a button.

Specify the sound that is played when a ticket is called.

Player Port: In case the player port had to be changed it must be updated here so that the Queue Management system can update the player with the ticket calls.

Queue Port: This port is the one where all ticket systems will connect, like QM Pads and ticket dispensers.

Services/Desks screen

Users screen

Ticket Dispenser screen

Caller Buttons screen

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